The North Wall store is busiest, Dickmann notes.ĭough for its pan-style pizzas is made on-site at each store. Today its four locations include downtown Spokane (STA Plaza), Spokane Valley (Pines Road), North Spokane (Wall Street) and central Spokane (Indiana Avenue). "It's printed right on the box."ĭickmann and his wife June opened the first Pizza Rita location in a building near North Central High School that no longer exists. "We welcome any pizza coupons, offers or specials, and always have - it's not just 'take' or 'accept,'" he says to emphasize the policy. That's not to say Pizza Rita gets an unusual amount of complaints, but rather an example of the Dickmann family's commitment to customer satisfaction and business transparency. Like, if there is a Yelp or Google review, I'll say 'Hey, I'm sorry, give me a call or text.' People ask why I put my personal phone number out there, but it's not like someone can punch me through the phone." "My number is everywhere, and this is something pretty rare, but it's easier for me. "I'm on the phone a lot," Dickmann notes. On the "contact us" page, beneath an old black-and-white photo of Dickmann next to his grinning eldest daughter, Rita, the pizzeria's namesake (a play on "pizzeria"), is the heading "Contact Rita's Dad." His personal phone number is printed directly on coupons and is easy to find on Pizza Rita's website. Pizza Rita owner Brian Dickmann wants customers to call him. We sat down with co-owners of each to dig into their history, secrets to success and more. No matter which of the two you're most loyal to, both reliably bring piping hot and affordably priced pies to local doors, and bellies. Its local counterpart and competitor Pizza Pipeline debuted the year before, in 1988, and currently oversees six locations in the Inland Northwest, including a franchise in Pullman. Pizza Rita, opened in 1989, has four locations across Spokane today and makes the pizza served in several urban high school cafeterias. Launched in the late 1980s, the Spokane area's two largest and oldest locally owned delivery pizza kitchens are still going strong. Financial terms of sale were not disclosed.Pizza Rita founder Brian Dickmann (left) and Pizza Pipeline co-owner Mike Kight. Pines Road in Spokane Valley.ĭallas, Texas-based mergers and acquisitions advisor Generational Equity initially announced the sale of Pizza Rita - a client of the firm - in a news release last week. In addition to its Indiana Avenue restaurant, Pizza Rita has locations at 5511 N. The restaurant chain has garnered a loyal following of customers because of its emphasis on customer satisfaction and willingness to honor coupons and discounts from its competitors. The restaurant's name is also a play on the word "pizzeria," Brian Dickmann told The Spokesman-Review in 2017. The Dickmanns founded Pizza Rita in 1989, naming the company after their daughter, Rita. "He continues to help as needed and will do so in the future." "Brian has done a tremendous job with this company and has been a huge help in getting us up to speed on everything Pizza Rita and the community," Dahl added. "We hope to expand within the Spokane area and venture over to Post Falls and the Coeur d'Alene area in the near future," he said.
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